FAQ

Is my donation tax deductible?

All donations are tax deductible to the fullest extent permitted by law. Ace Foundation Inc.(dba Charity Boost) is a 501(c)(3) organization based in Florida. Donation confirmations / tax receipts are sent via email upon completion of your donation.

What is the difference between The Charity Boost Group & The ACE Foundation?
Charity Boost Group provides the tools, technology, and knowledge to help nonprofits make their campaigns successful and was created to certify nonprofits wishing to participate in the mobile channel that works to facilitate the flow of funds from carriers directly to participating nonprofits.

The ACE Foundation is a Florida not-for-profit organization established to promote high quality public education by supporting charter school initiatives in order to expand their capacity in serving the local community. In partnership with several Title 1 charter schools in Florida, the A.C.E Foundation aims to provide high quality after school academic instruction, summer school programming that combines academics with extra curricular activities, professional development, and other initiatives.

Who can use the text-to-donate services?
At this time, only 501(c)(3) organizations are able to utilize text-to-donate services.

Does Text-to-Donate work with all wireless carriers?
Yes, we work with 60 carriers in the United States, giving your organization access to over 330 million mobile subscribers. Participating carriers include all four major carriers (AT&T, Sprint, T-Mobile USA, and Verizon Wireless) and many more.

How do we incorporate this campaign into our game presentation to make fans aware?
The Charity Boost, LLC team will work with your operations team to provide recommendations and best practices on how to implement. We’ll help with digital signage (jumbotron, ribbon boards, etc.) visuals as well as audio reads that can occur multiple times during key points in the run of show to maximize your campaign. Many of activations will start pre-game and run through halftime to maximize exposure and drive participation.

Can someone outside of the U.S. make a mobile donation?
At this time, the text-to-donate system is only available in the US to subscribers of US-based cellular phone carriers.

How long does it take to set up text donation capabilities?
Set up for any new text-to-donate campaign is subject to cellular carrier approvals. This typically takes between 3 to 6 weeks.

How many text message donations can be made at one time? Is it possible for thousands to come in within a short timeframe without
overwhelming the system?
You should not be concerned as the text-to-donate system is certified to handle thousands of messages per second and over a million transactions per minute.

Can a mobile donor give more than once?
Yes. Mobile donors can give up to $25 per keyword per mobile billing cycle (varies by wireless carrier).

How long does it take for a mobile donation to reach the intended cause or charity?
The fulfillment of donations is based upon the individual carrier’s billing and payout schedule. This is typically within 60-90 days, depending on the date a mobile donation was made. Funds generated from your mobile donation campaign are remitted through CharityBoost.org.

My legal team has concerns – what can I tell them?
Our text-to-donate solution is proven having been used by some of the most successful text-to-donate campaigns. We continuously work to ensure compliance with all necessary laws, regulations and best practices. Among steps that we take, our platform follows all MMA best practices for text messaging, use double opt-in for all donation authorizations, follow appropriate disclosure/reporting through our website and we provide assistance for call-to-action and donation messaging to ensure transparency. Where applicable for campaigns that classify as a sweepstakes, we will provide official rules and regulations, manage any required registration and bonding, administer an alternative method of
entry and ensure the campaign follows state-compliance laws for the activation location.